Capgemini

Process Management | 6 to 9 years | Mumbai

Posted On

Feb. 28, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

March 19, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Service Delivery and Disaster Recovery Management
Incident, Problem, and Change Management
Continuous Service Improvement [CSI]
Application monitoring & support
Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
Incident Trend reports, Amber reports, Infrastructural health checks
Process Improvement, Process Audit, Quality Management Plan [QMP], Quality Trend Reports
Weekly / Monthly / Yearly deck report generation and presentation
Process documentation, implementation, and excellence

Primary Skills

Service Delivery and Disaster Recovery Management
Incident, Problem, and Change Management
Continuous Service Improvement [CSI]

Secondary Skills

Application monitoring & support
Service-Level Agreements [SLAs] and Operational Level Agreements [OLAs] adherence
Incident Trend reports, Amber reports, Infrastructural health checks

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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