Capgemini
Problem Management | 4 to 6 years | Bangalore
Job Description
Job Description
- Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
- Check, Savings (Quantitative and Qualitative Indicators) Application Stability
- Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
- Data analysis on incidents and events to find trends and initiate Proactive Problem Management
- Facilitate FMEA and determine improvement opportunities for ticket volume reduction.
- Set and track against quantitative improvement objectives.
- Faster incident diagnosis and resolution
- Incident volume reduction
- Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.
- Facilitate to implement internal / client problem management tools effectively.
- Provide required guidance / training / coaching to the delivery leads.
- Bring industry and Capgemini best practices to the account
Primary Skills
- Problem Management
- Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
- Check, Savings (Quantitative and Qualitative Indicators) Application Stability
- Problem Management
- Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
- Check, Savings (Quantitative and Qualitative Indicators) Application Stability
Secondary Skills
- Incident Management
- Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
- Data analysis on incidents and events to find trends and initiate Proactive Problem Management
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