Capgemini

Enterprise Architect | Bangalore

Posted On

Feb. 9, 2026

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

Feb. 25, 2026

Job Description

Your Role

The IT Architect will be responsible for designing and implementing IT solutions that will improve the delivery of customer support and marketing operations for a CPG customer. This role requires knowing Salesforce, customer support processes, and marketing operations. The IT Architect will work closely with customer CIO and various departments to ensure that the solutions meet business needs and are aligned with the organization's strategic goals.

In this Role you will play key role in

Solution Design: Design IT solutions that improve the efficiency or the KPIs of customer support and marketing operations. Ensure that the solutions are scalable, secure, and aligned with business objectives.
Collaboration with customer: Work closely with customer CIO and team to understand their needs and constraints and translate them into clear requirements. Work closely with customer CIO and our program manager to communicate efficiently our plans and project status and get their feedback.
Internal collaboration: Work closely with internal business teams (customer support and marketing operations) and internal IT development teams to ensure the solutions are well designed and deliver the planned efficiency gain and business value improvement.
Technical Leadership: Provide technical leadership and guidance to project teams. Mentor and support team members in developing their skills and knowledge.
Continuous Improvement: Stay up-to-date with the latest features and best practices of Salesforce Agentforce. Identify opportunities for continuous improvement and optimization of Salesforce solutions.

Your Profile

Experience: 10+ years of experience in IT architecture, with a focus on Salesforce and customer support/marketing operations.
Salesforce Expertise: Knowledge of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning. Experience with Salesforce integration and customization. Knowledge of Agentforce and Data Cloud would be appreciated, otherwise needed trainings will be delivered.
Adobe: knowledge of Adobe suite for marketing operations (such as Adobe Workfront) would be useful but not needed. Training will be delivered if necessary.
Microsoft Azure: knowledge of Microsoft environment is recommended. Training will be delivered if necessary.
Operations knowledge: Knowledge of customer support (mail, chat, voice, social) is mandatory. Knowledge of marketing operations is recommended. Knowledge of CPG industry is mandatory.
Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze business requirements and translate them into technical solutions.
Communication Skills: Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
Fluent English written and spoken

What you will love about Working Here

•You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.

•You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

•You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.

•We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.

•Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.

•At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

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