Service Delivery Manager - Pune | Mumbai | Bangalore 9 to 12 Years
Last Date to Apply: Feb. 5, 2025
ApplyCapgemini
Service Delivery Manager - Pune | Mumbai | Bangalore 9 to 12 Years
Job Description
Job Description - Grade Specific
- Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
- Experienced in Managing Multi Org / Global implementations of Salesforce application (Sales, Service, Health clouds)
- Management and be aware of KM processes that are necessary to effectively manage RUN
- Responsible for proactive monitoring and ensuring high availability of salesforce applications
- Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
- Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
- Responsible for Weekly/Monthly SLA tracking and reporting
- Must be able to drive Major Incident management process
- Ensure minimizing all backlogs of issues reported from production
- Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
- Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
Skills (competencies)
Salesforce Service Cloud
Salesforce Health Cloud
Salesforce Commerce Cloud
Salesforce Billing
Sales Cloud
Risk Management
Project Management
Process Improvement
(SDLC) Methodology
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