Capgemini
ServiceNow Admin
Job Description
Job Description
- Administer and maintain the ServiceNow platform, including instance upgrades, patching, and monitoring.
- Manage user accounts, roles, permissions, and access controls.
- Configure and manage ServiceNow modules, workflows, and forms, including ITSM, ITOM, and HRSD.
- Collaborate with teams to implement platform changes and customizations.
- Create and manage ServiceNow reports, dashboards, and data analysis.
- Ensure system stability and resolve issues as they arise.
- Provide end-user training and support for the ServiceNow platform.
- Stay up to date with ServiceNow releases and best practices.
Primary Skills
- Proficiency in ServiceNow administration tasks, including user management, workflows, and incident/problem management.
- Knowledge of ServiceNow ITSM and other modules.
- Experience with platform upgrades and system maintenance.
- Strong communication skills and ability to collaborate with multiple teams.
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