IBM

Sr. Process Analyst Human Resource Operations - Payroll

Posted On

Nov. 11, 2024

Location

Bangalore, Karnataka

Experience Level

Entry Level

Job Type

Permanent

Apply By

Nov. 29, 2024

Job Description

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes.

Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
Monitor execution of compliance activities if required
Perform any activities related to electronic payslips handling
Communicate any risks to payroll process or deadlines in accordance with escalation paths
Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
Report the status of payroll cycle in a timely and accurate manner
Support year end processes or any other country specific processes not related to monthly payroll cycle
Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

Required Professional & Technical Expertise

2-3 years’ experience in payroll operations for any International IT / ITES Company
Good communication skills in English both oral & written
Strong knowledge of MS Excel and MS Word
Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
Must have the ability to resolve difficult customer service issues
High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

Required Technical and Professional Expertise

Graduate/Postgraduate (MBA HR is preferred) with 3-5 years of experience in HR Contact Centre for any International IT / ITES Company.
Proficient in addressing HR Contact Center Operations queries through Inbound Calls, Chat, and Email.
Proactively anticipates potential issues, adjusts work priorities to meet evolving customer needs, and initiates follow-ups with key customers on resolutions and action plans.
Effectively collaborates with internal and external stakeholders, and positively influences problem-solving and process improvements.
Demonstrates excellent customer service skills, communicating effectively across all organizational levels, and adeptly resolves challenging customer service issues.

Preferred Technical and Professional Expertise

Proficient in MS Office applications.
Excellent communication skills in English both oral and written.
Self-directed and ambitious achiever, Meeting targets effectively.
Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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