Merck KGaA

Senior Expert SAP PM/PS

Posted On

April 2, 2024

Location

Bangalore, Karnataka

Experience Level

E - Professional (10+ years)

Job Type

full-time

Apply By

Jan. 28, 2025

Job Description

Senior Expert SAP PM/PS Job Description The Senior Expert for the SAP PM/PS area leads the Plant Maintenance/Project System processes and the team located in Bangalore. S/he is end-to-end responsible for Plant Maintenance and Project System topics to provide state of the art services and solutions as required. This includes the implementation of appropriate system enhancements following established processes to meet customer requirements. The Delivery Manager will interact with our Business facing organization to plan, prepare, execute, and monitor projects as well as individual Change Requests. This will be done by leveraging the functional and technical skills provided by the team in Bangalore. This role requires excellent knowledge of SAP PM/PS and the adjacent modules combined with a deep understanding of associated P2D (Project to Decommission) processes integrated with ERP systems. S/he should lead the interaction with the business partners and process architects to find suitable and sustainable solutions meeting customer demand.Vendor Performance Monitoring of the Application Managed Services provided by our strategic partners belongs to the role including periodic service reporting and annual reviews.At our Plant Maintenance is connected to all relevant ERP systems to centrally create, change, and distribute, or to consolidate master data across the complete enterprise system landscape. The integration of all those components and the participation in architecture design decisions is also part of this position. ResponsibilitiesAccountable for customer satisfaction through proper solution design delivery, application life cycle management and service performance monitoring while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.Responsible for minimal business disruption on application go live based on proper design and formal project hand-over process.Operational Vendor Management & ReportingManage vendor service performance against processesAccountable for the vendor service improvement plans as per identified gaps and/or defined requirementsAccountable for timely input to periodic performance report and annual service reviews Change and Release ManagementEstablish proper documentation of current and target application architecture (incl. CMDB)Monitor the execution of the Life Cycle Mgmt plan for applications in scopeAccountable for the adherence to Change Management processes in line with relevant SOPsAccountable for complete and accurate handover documents created prior to production releaseAccountable for the application portfolio life cycle Project DeliverySecure team member appointment and delivery of technical design for applications/solutions in portfolioMaintain the development standard and guidelines Incident ManagementLead the resolution of critical or complex incidents including related crisis management when appropriateCoordinate communication and coordination with the relevant stakeholders (infrastructure, GIAM team, business key users, etc.) Problem ManagementLead master plan and priorities toward ticket elimination and automationProactively suggest possible solutions and propose an action plan for improvement to management Who you are:Education/Professional ExperienceMaster degree or equivalent in Computer Sciences and/or Business Administration12-year experience in software or applications services5-year experience within an international environment LanguagesEnglish mandatory (written and spoken)An additional language (German) is an asset Skills & CompetenciesManagement experience in an international environmentStrong interpersonal and organizational skillsStrong written and oral communication skillsWillingness to travelAbility to make difficult decisions and act autonomouslyIntegration skills regarding the use of functionality within SAP PM and PSSenior level in a second SAP area like SAP QM, SAP MM or SAP LEExpert knowledge in Mobile Maintenance (SAP Work Manager, SAP Asset Manager)Expert knowledge in Output determinationGood knowledge in SAP workflowGood knowledge in the surrounding modules (IM, LE, QM, MM-PUR, MM-IM, CO)Basic knowledge in ABAP – development, exits, debugging, etc.Basic knowledge in EDI and IDocsBasic knowledge in ArchivingBasic knowledge in MDG-EAM IT Process roles (optional)Operational Vendor Management & ReportingChange and Release ManagementProject Delivery and Service IntroductionApplication Life Cycle ManagementDisaster Recovery Planning and TestingInformation Security – Patch Management, Information classificationOperational Compliance – DP, GxP (user management), licenses management, training plan and execution, FSA – error management of IDocs, BI session, transaction errorIncident Management Problem Management

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