Infosys
Technology Lead
Job Description
Responsibilities: Experience : 3-7 years’ of experience in a "Change Manager" capacity • Experience of working in an IT/Technical environment with good understanding of Agile and DevOps principles • Strong Service Management process knowledge and experience (ITIL4 is preferred) • Constantly improve the Change & Release Management process keeping user centricity and industry best practices • Strong experience of preparing reports, dashboards and quality presentations reporting major issues related to changes to senior management • Excellent written and verbal communication skills in English with the ability to communicate both technical and non-technical levels • ServiceNow experience is highly preferred • Management of SLA’s and ensuring they are being achieved or exceeded. • Strong ability to influence and build working relationships with key stakeholders from Tribes and internal stakeholders • Knowledge of Agile Service Management, CI/CD, automated Change & Release Management 3-7 years’ of experience as a "Change Manager" or "Change Management" process cooridnator capacity Strong ITIL Service Management process knowledge and experience (ITIL4 is preferred) ServiceNow experience is highly preferred Excellent written and verbal communication skills in English with the ability to communicate both technical and non-technical levels Educational Requirements Bachelor of Engineering Additional Responsibities: Technical and Professional Requirements: • Primary skills:ITIL - Change Management->Change Management
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