Infosys

CISNGE - ITIL Consultant

Posted On

July 1, 2024

Location

Bangalore, Karnataka

Experience Level

5 - 9 Years Exp.

Job Type

Permanent

Apply By

Oct. 9, 2024

Job Description

Responsibilities: A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Educational Requirements Bachelor of Engineering Additional Responsibities: Create Knowledge Based Articles: For application/Infrastructure related issues, identifying and creating KB articles so that issues resolution could be achieved at an early stage. • Drive delivery of projects to ensure service objectives are achieved with respect to the scope, budget, timeline & quality expectations through defined governance and gating processes. • Plan & execute new projects/applications and introducing / rolling out into production environment. • Ensure the complete KA/KT while taking transfer / transition of new service from onsite to offshore which includes scoping, hiring, travel readiness, infrastructure procurement, connectivity testing, boot camp, KA/KT, knowledge base creation, operations manual/SOP creation, agreement on SLA/KPI, and so on. • Administer the availability & overall performance of services; driving continuous improvement plan within service to improve overall quality, automate & standardize processes, incorporate best practices . Work closely with internal business/support functions to ensure effective delivery to service. • Engage in planning, scheduling & managing onsite knowledge transitions & offshore KA/KT for new projects • Logical thinking and problem solving skills along with an ability to collaborate • Understanding of the financial processes for various types of projects and the various pricing models available • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge • Client Interfacing skills • Project and Team management Technical and Professional Requirements: • Primary skills:Process->Consulting - Change Management->Change Management,Process->IT User Management->Incident and Request Management,Process->Service Management->ITIL,Technology->Architecture->Architecture - ITIL,Technology->Mana->Problem Management Analytics

Jobs at Bangalore

Virtusa

Dot Net Developer

Full Time

Bangalore, Karnataka

CISNGE - ITIL Consultant Apply Now

Job Description

Jobs at Bangalore

More Jobs at Infosys

Actively Recruiting Companies at Bangalore, Karnataka

CISNGE - ITIL Consultant