Infosys

Principal Consultant- GDLYPGM - Q2

Posted On

July 16, 2024

Location

Bangalore, Karnataka

Experience Level

9 - 18 Years Exp.

Job Type

Permanent

Apply By

Sept. 30, 2024

Job Description

Responsibilities: Infosys is seeking a Principal Consultant to be based in India. A visionary leader responsible for the overall program with accountability for Integrated Service delivery across Application, Infrastructure, Cloud and Security portfolio. The successful Principal Consultant will manage client’s Transformation, Transition, ITSM strategy and goals, help maximize service availability and ensure high client and end user satisfaction, encompassing Service Excellence, Automation, Customer Experience, Service Delivery, and Operations. In addition, S/He will also be responsible for the following: • Strong CXO level stakeholder management. Directly interacting with higher-level executives in both Infosys and client organizations which comprise of CTO, Vice Presidents and Senior Directors. • Driving Service Excellence through Elimination, Automation, Shift Left and End User enablement. • Driving Predictive and Proactive monitoring strategies for the entire IT landscape. Implementation of required Tools and Frameworks to achieve the monitoring goals. • Lead key strategic initiatives across Application, Infrastructure and Security Portfolio. • Establishing the goals and strategies for Infosys Delivery organization aligned to the client organization. • Advisory services to clients on their Infrastructure, Cloud, Security, Application roadmap strategy, including rationalization and modernization roadmaps. • Driving Automation using the best in class tools, technologies and recommend products both within Infosys, as well as industry leading and partner ecosystem. • Overseeing the SIAM Organization which spans across Portfolios and Service Lines. • Overseeing the Critical Incident Management team and ensure right focus for critical incidents. • Ensuing CSL and KPI targets are met for each portfolio and cross functional areas. • Exercising wide latitude in discretionary decision making related to people, financials, contract changes and service management. • Improving Production Risk Posture for the client by strong focus on risk reduction strategies. • Inducting strong global talents to serve the client thereby improving workforce quality and flexible resource pool. Educational Requirements Bachelor of Engineering Additional Responsibities: None Technical and Professional Requirements: None

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