Infosys

ServiceNow ITOM, HRSD

Posted On

Aug. 31, 2024

Location

Bangalore, Karnataka

Experience Level

2 - 3 Years Exp.

Job Type

Permanent

Apply By

Dec. 9, 2024

Job Description

Responsibilities: ServiceNow Technical Consultants – 2 to 7 yrs Relevant ServiceNow experience ServiceNow knowledge in areas – HRSD, ITSM, and Custom application development Mandatory Skills: Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Worked with integration like success factor Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. HRSD Developer Profile JD: 1. Minimum 4-5 years of ServiceNow scripting experience. 2. Experience in HRSD and ITSM modules is must. 3. PowerShell Coding Experience is must 4. Experience with Flow Designer, Server Side scripting and Client Side scripting. 5. Hands-on experience of ServiceNow Integration with third party application. 6. Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS) Certification - Implementation with on ITSM or HRSD or CAD • Development Experience in ServiceNow (3 years minimum) • Implement the Human Resources application in order to set up HR data • Configure applications to work with the organisation's HR processes • Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub • Demonstrated competence in the various HR functional areas, especially employee relations and change management • Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction • Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, • Knowledge Base and Employee Service Centre Educational Requirements Bachelor of Engineering Additional Responsibities: • Qualifications: • Bachelor’s Degree in Computer Science / Information Technology, or a related field. • 6-8 years of experience as a ServiceNow Developer, with a focus on ITSM & ITOM (Discovery and CMDB) • Excellent problem-solving skills and ability to troubleshoot technical issues independently. • ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable. • Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and technical teams. • Experience with Agile development methodologies is a plus. Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

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