Infosys
CISNGE Cherwell Consultant
Job Description
Responsibilities: Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables. . 2 - 5 years of experience. ITIL certification. Additional specifications: - Analyze Cherwell Item - Document Specifications - Customer Requirements Discussions - System function testing Educational Requirements Bachelor of Engineering Additional Responsibities: The CMDB analysts should have knowledge of Infrastructure Should be working on tickets related to CMDB issues, process issues and data issues in collaboration with the teams. Technical and Professional Requirements: • Primary skills:Technology->Infra_ToolAdministration-ConfigManagement->CA CMDB,Technology->Infra_ToolAdministration-ITSM->ServiceNow
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