Infosys

L1 Monitoring Engineer (Telecom)

Posted On

Dec. 23, 2024

Location

Bangalore, Karnataka

Experience Level

3 - 5 Years Exp.

Job Type

Permanent

Apply By

March 31, 2025

Job Description

Responsibilities: Network Monitoring: Continuously monitor telecom network systems and infrastructure to ensure optimal performance and availability. Issue Identification: Detect and identify network issues, outages, and performance bottlenecks using monitoring tools. Troubleshooting: Perform initial troubleshooting steps to resolve network issues or escalate them to L2/L3 support teams. Incident Management: Log incidents, track their progress, and ensure timely resolution. Reporting: Generate and maintain reports on network performance, incidents, and resolutions. Communication: Coordinate with internal teams and external vendors to resolve network issues. Documentation: Maintain accurate documentation of network configurations, incidents, and troubleshooting steps. Educational Requirements Master Of Comp. Applications,Master Of Science,Master Of Technology,Master Of Engineering,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor Of Technology,Bachelor of Engineering Additional Responsibities: Cisco Certified Network Associate (CCNA), Certified Network Operations Center Engineer (CNOCE), Cisco Certified Network Professional (CCNP) and Telecom OEM OSS Monitoring tools, Understanding of telecom 2G, 3G, 4G and 5G Radio , Core and Adjacent Network elements (HSS, VAS, LMS,LI etc..) with Its functions. Cetifcation of 4G/5G Wireless professional and Core / O-RAN/SON cources Ericsson/Nokia/Huawei/ZTE : Network Manager, Hardware and Software Management, Remedy Ticketing tool, Work force Management, CR tool, Scripting tool, Zero touch Integration, Citrix etc. This role is crucial for maintaining the reliability and performance of telecom networks, ensuring that any issues are promptly addressed to minimize downtime and service disruptions. Technical and Professional Requirements: Technical Knowledge: Basic understanding of telecom networks, protocols, and technologies. Monitoring Tools: Familiarity with network monitoring tools and software. Problem-Solving: Strong analytical and problem-solving skills. Communication: Good verbal and written communication skills. Teamwork: Ability to work effectively in a team environment. Attention to Detail: High attention to detail and accuracy in monitoring and reporting.

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