Merck KGaA
Analyst - CRM Activities
Job Description
Title: Analyst – CRM ActivitiesLocation: Bangalore – Electronic City PURPOSE OF THE POSITIONCreate / Update contact and account in SFDC. Create/Assign Leads in SFDC. Work on Cases in SFDC. Adhere to TAT and Quality for all the process as set. Work on Adhoc requests when asked/requested. Work on additional responsibilities given by TL. ESSENTIAL JOB FUNCTIONS:Create/Update the Accurate Customer data in SFDC.Support Data Cleansing process on SFDCCreate & assign Leads for Sales and Marketing team.Support Global team. BASIC QUALIFICATIONS:Education:Bachelor’s degree in any discipline with inclination to work on SFDC tool. Experience:Fresher or 1-3 years (Analyst) of experience is preferred.A sound knowledge of written and spoken English. Technical Skills / Competencies:Basics of MS Excel & MS WordEye for detailing and accuracyMindset towards working on data cleansing activities. Behavioral Competencies:Quick & agile mindsetCustomer orientation ADDITIONAL LOCAL NEEDSShift timings 1:30 pm to 10:30 pm IST time zone, covering Global teams. We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
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