Razorpay

Associate Manager - Enterprise Sales

Posted On

Sept. 17, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 5, 2024

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>The role: The Associate Manager will hunt for new relationships and manage on-boarding, implementation, training, increase adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive continued value of our products and services. Roles and Responsibilities : <ul> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Collaborate, problem solve, and/or strategise upcoming client meetings</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Prepare necessary documentation or visuals for clients to demonstrate performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Work with the marketing team to drill customer references and develop case studies</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Maintain existing custumer success metrics and data as directed.</li> <li style="font-size: 12pt; font-family: 'times new roman', times, serif;">Lead campaigns and promote proactive customer contact strategy  to manage and improve Churn, Retention & Customer Delight at a product level</li> </ul> Mandatory Qualifications: <ul> <li style="font-weight: 400; font-size: 12pt; font-family: 'times new roman', times, serif;">5+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company</li> <li style="font-weight: 400; font-size: 12pt; font-family: 'times new roman', times, serif;">Candidate from a product-based background is preferable with an understanding of current account and neo banking products.</li> <li style="font-weight: 400; font-size: 12pt; font-family: 'times new roman', times, serif;">The candidate should have experience in team management or mentoring senior associates/associate</li> <li style="font-weight: 400; font-size: 12pt; font-family: 'times new roman', times, serif;">Active team player, self-starter, and multitasker who can quickly adjust priorities.</li> </ul><div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

Jobs at Bangalore

Paypal

Machine Learning Engineer

Freshers/Experienced

Bangalore, Karnataka

Associate Manager - Enterprise Sales Apply Now

Job Description

Jobs at Bangalore

More Jobs at Razorpay

Actively Recruiting Companies at Bangalore, Karnataka

Associate Manager - Enterprise Sales