Razorpay

Analyst - CS Ops

Posted On

May 22, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

June 7, 2025

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><p></p> <div class="p-workspace__primary_view_body"> <div class="p-message_pane p-message_pane--classic-nav p-message_pane--scrollbar-float-adjustment p-message_pane--with-bookmarks-bar" data-qa="message_pane"> <div> <div id="message-list"> <div id="message-list" class="c-virtual_list c-virtual_list--scrollbar c-message_list c-scrollbar c-scrollbar--fade"> <div class="c-scrollbar__hider" data-qa="slack_kit_scrollbar"> <div class="c-scrollbar__child"> <div class="c-virtual_list__scroll_container" data-qa="slack_kit_list"> <div id="message-list_1747826277.372759" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1747826277.372759"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--above"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"><strong data-stringify-type="bold">Key Roles and Responsibilities:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Explore <strong data-stringify-type="bold">RazorpayX (mainly payroll)</strong> and its various app suites with first hand experience</li> <li data-stringify-indent="0" data-stringify-border="0">Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met</li> <li data-stringify-indent="0" data-stringify-border="0">Report any merchant experience breakage on any front</li> <li data-stringify-indent="0" data-stringify-border="0">Ensure SLAs are met on Tickets and Chats as per the defined OKRs</li> <li data-stringify-indent="0" data-stringify-border="0">Consume and forward feedback to the respective channels along with suggestive measures, if any</li> <li data-stringify-indent="0" data-stringify-border="0">Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs</li> <li data-stringify-indent="0" data-stringify-border="0">Work with the Financial Operations team for day to day payouts status update and redundancies</li> <li data-stringify-indent="0" data-stringify-border="0">Work with different Razorpay verticals to close any pending mechant issues</li> </ul> <div class="p-rich_text_section"><strong data-stringify-type="bold">Desired Skills and Experience:</strong></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">Have a knack of turning negative merchant experiences into a positive one</li> <li data-stringify-indent="0" data-stringify-border="0">Possess confident, articulate and professional spoken and written abilities</li> <li data-stringify-indent="0" data-stringify-border="0">Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats</li> <li data-stringify-indent="0" data-stringify-border="0">Able to quickly adapt to different needs that may arise</li> <li data-stringify-indent="0" data-stringify-border="0">Have the ability to take full ownership of the different tasks that will come your way</li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="message-list_bottomSpacer" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="bottomSpacer"></div> </div> </div> </div> <div class="c-scrollbar__track"> </div> </div> </div> </div> <div class="resize-triggers"> <div class="expand-trigger"> </div> </div> </div> </div> <div class="workspace__primary_view_footer p-workspace__primary_view_footer--float"> <div class="p-message_pane_input" data-qa="message_input_container"> <div class="p-message_pane_input_inner"> <div class="p-message_pane_input_inner_main"> <div class="p-workspace__input p-message_input_unstyled p-message_input_unstyled--attachments-visible"> <div class="p-message_input__input_container_unstyled c-wysiwyg_container c-wysiwyg_container--theme_light c-wysiwyg_container--with_footer c-wysiwyg_container--theme_light_bordered c-basic_container c-basic_container--size_medium"> <div class="c-basic_container__body"> <div class="c-wysiwyg_container__formatting" data-qa="wysiwyg-container_formatting-enabled"> <div class="p-texty_sticky_formatting_bar"> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>

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