Razorpay

Analyst - CS Ops

Posted On

Nov. 19, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 6, 2025

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><p></p> <div> <p><strong><span style="font-family: arial, sans-serif;">The Role:</span></strong></p> <p><span style="font-family: arial, sans-serif;">We are seeking a dynamic and experienced  Customer Service Analyst  to join our team. This role requires strong communication skills and attention to detail, analytical skills, and a good understanding of processes and policies.</span></p> <p><strong><span style="font-family: arial, sans-serif;">Roles and Responsibilities:</span></strong></p> <p><span style="font-family: arial, sans-serif;">- Adhere to company standards for call /  transaction handling, including call time, first-call resolution rates, and merchant satisfaction metrics.<br>- Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets<br>- Keen attention to detail to execute transactions and proactive thinking.<br>- Attention to detail and ability to analyze information accurately.<br>- Strong problem-solving and decision-making skills.<br>- Strong proficiency/ experience  in handling merchants complaints and transaction requests  through voice and email response processes.<br>- Accurately document  interactions in the CRM system.<br>- Handle complaints and escalations professionally and effectively.<br>-  Adhere to all company policies, procedures, and regulatory requirements.<br>-  Identify and assess Merchant needs to achieve merchant satisfaction and deliver quality responses. Follow communication procedures and process guidelines.<br>- Go the extra mile to engage with Merchants and aim at Merchant Delight</span></p> <p><strong><span style="font-family: arial, sans-serif;">Mandatory Qualifications:</span></strong></p> <p><span style="font-family: arial, sans-serif;">- Minimum qualification - Bachelor's Degree<br>- Minimum of 1.5 to 3 years of experience, preferably in the fintech or banking domain.<br>- Experience in monitoring transactions and ensuring compliance with relevant regulations.<br>- Excellent communication skills, both written and verbal.<br>- Ability to multitask and manage time effectively.<br>- Ability to work collaboratively in a team environment.<br>- Knowledge of industry trends and best practices in fintech or banking preferable</span></p> </div> <div class="gmail_signature" data-smartmail="gmail_signature"> <div></div> </div><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>

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