Virtusa
Infra Support
Job Description
or Infra Monitoring and Automation - Tools Engineer.
Location Bangalore, India (work from office).
Having 4 to 8 years of experience with large/global financial industry customers in handling infrastructure monitoring and automation tools like BMC TrueSight, Patrol Agent, Puppet, Salt and Ansible.
Should have a clear understanding of ITSM processes like Incident, Change and Problem Management and nice to have ITIL v4 certification.
Should have experience in analysing infrastructure issues across data centre and cloud (Azure, Google Cloud) assets and taking corrective action based on monitoring tools.
Based on incident and issues in the infrastructure space (Windows, Unix, AIX and AS400), should be able to suggest automation solutions and implement the same leveraging scripting and run book automation platforms like Ansible.
Should have experience administering infrastructure monitoring tools like BMC TrueSight, Patrol Agent, Puppet, Salt and Ansible.
Should have a clear understanding of leveraging CMDB to get infrastructure asset and relationship information to support issue and problem tickets and resolution.
Nice to have experience in BMC Tools like Helix Auto Discovery, Remedyforce, ServiceNow or similar auto discovery and ITSM platforms which helps to expedite infrastructure monitoring and tooling management.
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