Virtusa
Application Support
Job Description
Application Support
Maintaining and improving performance and availability of all clients web applications and platform.
Leading high impact incident investigation and recovery in collaboration with various technology teams.
Providing technical assistance in guiding the team for incident resolution.
Leading continuous improvement of applications in collaboration with technology teams
Leading the production readiness of new programs by engaging with Business and Technology teams.
Ensuring non-functional requirements are covered as part of project lifecycle
Regular review of changes impacting WI business and aligning required support
Leading Problem management for Incident resolution
Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
Liaison with other technology and operations team (e.g. Delivery, Unix, DBA, Network etc)
Engagement in Disaster Recovery and BCP plans / processes.
Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately
Experience and Qualifications Required
Willing to work in Support (Along with UK Shifts & 24X7 On-call )
3-6 years overall experience in IT
Good knowledge in Oracle database concepts(19c), SQL statements (DML/DDL), query optimization, stored procedures, Triggers, & Functions
Working experience in UNIX and Shell Scripting
Knowledge of scheduling tools like Control- M
Experience of best practices development methodologies, especially Agile
Good analytical, problem-solving and documentation skills
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