Virtusa
Pega SI
Job Description
Experience Minimum 10+ years experience in Pega PRPC and at least 5+ years in Smart Investigate Framework
Job Overview As a Pega Smart Investigate Specialist, you will be responsible for utilizing the Pega Smart Investigate application to streamline and optimize the investigation and resolution processes within the organization. Your primary focus will be to design, develop, and implement Pega Smart Investigate solutions that align with business requirements and enhance operational efficiency. You will work closely with business stakeholders, analysts, and development teams to ensure successful delivery and continuous improvement of the Smart Investigate platform. Advising banking clients on the best practices and utilization of Pega Smart Investigate to address their specific challenges, such as payment fraud, dispute management Responsibilities
Pega Smart Investigate Implementation: Lead the end-to-end design, configuration, and deployment of Pega Smart Investigate solutions tailored to the organization's needs. Collaborate with business units to gather requirements and translate them into effective Pega workflows, case management, and UI components.
Process Analysis and Optimization: Analyze existing investigation processes and identify opportunities for improvement and automation using Pega Smart Investigate. Streamline case management, automate repetitive tasks, and enhance decision-making capabilities to accelerate resolution times and reduce operational costs.
Pega Application Development: Develop and customize Pega Smart Investigate applications to align with business goals, compliance requirements, and best practices. Documentation and Training: Create comprehensive documentation for Pega Smart Investigate implementations, including design specifications, technical documentation, and user guides. Provide training and support to end-users to maximize adoption and proficiency.
Troubleshooting and Support: Address issues and incidents related to the Pega Smart Investigate application. Investigate problems, identify root causes, and implement timely resolutions to minimize downtime and disruptions.
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