Virtusa

IT Service Manager (Network)

Posted On

Feb. 17, 2025

Location

Bangalore, Karnataka

Experience Level

Full Time

Job Type

Experienced

Apply By

March 31, 2025

Job Description

IT Service Manager (Network)
Overview
The successful candidate will be serving as Service Manager supporting the Global IT Infrastructure Operations.
Responsibilities
Establishing the Connectivity services in alignment with standard ITSM process.
You will review service management KPIs as well as other performance data to ensure respective performance of the service provider.
You will oversee the quality of the delivered IT service and solution that support Healthineers business requirements.
You will embrace innovation create respective decision proposals and support/drive the design / implementation process according to IT policies and guidelines.
You will collect new demand, develop, and prioritize pipeline of business demand on an ongoing basis.
You will support Consulting and Troubleshooting of IT infrastructure issues working with Business, IT partners and various IT teams and provide SME support for major incidents as needed.
Required Knowledge and Experience
Education: University degree in engineering / computer science of similar
Experience: 10+ years of relevant work experience as an IT Network Design, Implementation and Administration
5-7 years of relevant work experience as an IT Network/Security Design, Implementation and Administration
Ability to present ideas in business-friendly and user-friendly language appropriate to both executive and managerial audiences.
Ability to effectively manage relationships with other infrastructure teams, application teams, stakeholders, business, and customer representatives.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
Provide SME support for major incidents as needed; Consult, Troubleshoot and Solve IT infrastructure issues working with Business, IT partners and various IT teams.
Drive Service Orchestration Management with the development of roadmaps for implementations related to Network services.
Oversee the delivery of quality IT solutions that support Healthineers business requirements ranging from direct requests from the business to complex and cross sector Global strategic initiatives.
Ability to rapidly acquire technical skills and passion for continuous learning.
Industry certifications preferred.
Knowledge and experience with ITIL processes.
Enterprise level Networking knowledge in multiple technical areas including:
Networks (LAN, WAN, WLAN, Switches, Routers, Load Balancers, Proxies)
Systems (Windows, UNIX, Linux)
Information Security (Firewalls, Routers)

Preferred Knowledge/Skills, Education, and Experience
Proven ability to influence the definition of service strategies in various IT infrastructures.
Work experience in network communication, service management as ideally routing protocols as well as network security.
Enterprise service management knowledge in multiple areas mainly Networks and Cloud
Comprehensive experience in analysis of business processes and in management of IT-projects
Familiarity with monitoring and troubleshooting tools and skilled in network troubleshooting.
Soft skill SLF Requirements
Excellent communication skills (both written and verbal)
Quick learner and efficient ability to adapt.
Collaboration & Influencing
Ability to use initiative when needed.

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