Virtusa
Consultant
Job Description
You are part of IT support, problem reports from end users.
You support and collaborate with team members in Bangalore office.
You will own all incidents and fault requests including prioritizations, classification and routing
You will resolve complex technical issues efficiently with IT Software and prioritising a high vome of IT support.
You will take care of on boarding and off boarding the employees.
You will Jointly define, update escalations and follow communication matrix
You show extreme work ethics and integrity to Define the SLAs
You are comfortable working from office.
What do you need to succeed?
Must have fulltime Bachelors Degree preferably B.Sc (CS) / BCA / BE / B.Tech
2+ years of relevant work experience in IT Support
Strong experience on MAC OS and Windows systems
Basic knowledge on Azure Cloud workspace
Basic knowledge on Active Directory user support
Good Troubleshooting skills
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