Amazon

Program Manager, Amazon Pay, Offline Merchant Acceptance team

Posted On

Sept. 4, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

Sept. 24, 2024

Job Description

The External Merchant Payments Acceptance team is looking for a dynamic Program Manager responsible for driving short and long-term strategic projects to effectively manage merchant experience across processes such as onboarding, engagement, support, etc by closely coordinating with business leaders. The role will require quickly learning operations to grasp the big picture in order to develop metrics, strategies and processes. You will be working with a number of stakeholders including Operations, Business development, Analytics, Policy, Technology teams to correlate business and operational outcomes, unlocking operational constraints and identifying opportunity to streamline the processes. This role requires high level strategic thinking, effective communication and deep-dive analytical problem solving.

Key job responsibilities
- Own program, processes and mechanisms to improve efficiencies across merchant lifecycle including onboarding, engagement, support, etc.
- Partner with internal teams (product and business) to influence the roadmap for improving merchant experience including automation of the set processes.
- Manage processes at 3P partners for store registration, KYC collection
- Taking a hands-on approach to draft, implement and audit adoption of SOP across the assigned projects.
- Demonstrate discretion in prioritizing process improvement on scope and impact to align with overall business.
- Report on progress of multiple projects, providing regular updates to senior management including internal WBR reporting, financial and campaign performance reporting
- Implementing new dashboards for process improvements across sales and AM team
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams

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