Amazon

Communications Specialist, Operations Internal Communications

Posted On

Feb. 3, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Marketing & PR

Apply By

April 29, 2025

Job Description

Amazon India is seeking a creative, self-motivated, and analytical internal communications specialist to join our Operations business team. The successful candidate will develop and implement functional communication and engagement campaigns that convey compelling stories to the Amazon India Operations team, which includes Amazon Customer Fulfillment and Amazon Transportation Services.

As an internal communications specialist, you will:
• Collaborate with Amazon India Operations leadership to support internal communications through online and offline channels
• Engage with internal stakeholders to uncover stories highlighting Amazon Operations as a desirable workplace and employer of choice
• Partner with teams to devise creative strategies across multiple channels, showcasing the impact of Amazon India Operations within the ecosystem and communities served
• Measure, maintain, and enhance the quality of outreach while collaborating with internal business teams
• Oversee agencies delivering high-quality print, digital, and video production for all internal communication initiatives
• Develop creative, data-driven internal communications with clear, measurable outcomes
• Generate ideas and build scalable mechanisms with a strong sense of accountability and focus on delivering great customer experiences

Key job responsibilities
Key responsibilities include:
• Collaborating with key stakeholders to devise a communications plan for Amazon India Operations
• Executing the internal communications plan for new programs, policies, and changes
• Managing communication channels and monitoring channel usage through metrics
• Proactively identifying emerging topics and developing communication plans
• Partnering with HR at operation sites to facilitate execution of the internal communications plan during issues and crises
• Collaborating with agencies to ensure collateral is translated appropriately for associates
• Measuring the impact of communication efforts
• Actively integrating Amazon's core business values and initiatives into everyday practices
• Establishing stakeholder relationships to shape a news agenda relevant to Amazon India Operations
• Being hands-on and adaptable, even when tasks fall outside the typical scope
• Continuously identifying opportunities to Invent and Simplify, creating scalable mechanisms and consistent experiences for employees
• Navigating a complex organizational structure and influencing stakeholders with competing priorities
• Serving as a trusted advisor and subject matter expert for OIC's business leads- 5+ years of recent professional communications or public relations experience
- Exemplary written and oral communication skills

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