Amazon

Sr.Program Manager GPSS, R&C WFM team

Posted On

Feb. 11, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

April 15, 2025

Job Description

The Selling Partner Services (SPS) team is looking for a Sr.PM Cost Optimization and Site Strategy for the Selling Partner Identity Verification (SPIV) org. The SPS organization employees over 20,000+ employees who provide support to Amazon's Selling Partners while also ensuring that we protect Amazon customers from bad actors. SPIV focuses on registering and verifying sellers, so we can identify and remove bad actors for entering Amazon which is spread across 10+ geographical locations with 2000+HC.

This Site Strategy and Cost Optimization role falls under the scope of Global Planning and Site Strategy (GPSS) and the successful candidate will assume primary responsibility for raising the performance bar, proactively balancing growth with demand and driving new innovation for global forecasting, headcount planning and network capacity. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically. In this role, you will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

The successful candidate will work with multiple stakeholders to drive SIPV strategy to optimize resource utilization, reduce organizational costs and increase our SIPV associate experience. The optimal candidate is an experienced and vibrant professional who will excel within an entrepreneurial culture – fostering transparent customer relationships, balance frugality with creativity and function and able to successfully work in a fast-paced and time sensitive environment. This includes headcount and expense forecasting and reporting for IV&C (R&C). Additionally, you will drive global, cross-team decisions to help reduce costs, acting as the trusted PM for IV&C (R&C) on complex, confidential projects challenging the assumptions and tracking/reporting their cost goals.

Key responsibilities include:
• Strong financial acumen including familiarity with forecasting, budgeting, and variance analysis.
• Develop good relationships and partnerships with internal and external SIPV departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions.
• Drive standardization and automation of planning and reporting different OP/RNO and ad-hoc projects across IV&C (R&C)
• Independently align Cost and volume forecast (task) analyses for all the OP and RnO projects with business partners, challenging their assumptions when necessary.
• Own data and closing activities, annual and long-range planning cycles, and critical metrics for respective operations
• Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex project updates (related to Cost or task volume)
• Act as a trusted advisor to the SPIV Business, operation, and product teams, creating their goals and advising where they should be investing to drive automation, productivity, and other improvements across their organization
• Drive standardization and automation of planning and reporting processes across several organizations

Key job responsibilities
Key responsibilities include:

• Strong financial acumen including familiarity with forecasting, budgeting, and variance analysis.
• Develop good relationships and partnerships with internal and external SIPV departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions.
• Drive standardization and automation of planning and reporting different OP/RNO and ad-hoc projects across IV&C (R&C)
• Independently align Cost and volume forecast (task) analyses for all the OP and RnO projects with business partners, challenging their assumptions when necessary.
• Own data and closing activities, annual and long-range planning cycles, and critical metrics for respective operations
• Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex project updates (related to Cost or task volume)
• Act as a trusted advisor to the SPIV Business, operation, and product teams, creating their goals and advising where they should be investing to drive automation, productivity, and other improvements across their organization
• Drive standardization and automation of planning and reporting processes across several organizations

A day in the life
A day in the life: No day in IV&C (R&C) is ever the same! As a Sr.PM Cost Optimization with in R&C portable Network in the site finance team you will work in a fast-paced, high-energy and ever-changing environment. You'll work alongside your Ops and Support teams to help make Amazon the Earth’s Best Employer: Production meetings, labor planning, business reviews and data driven analysis will encompass your days. You may even get to pack a box or two!- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
- OR Master’s degree and 3+ years of finance experience or program managing in capacity planning
- Deep reverse supply chain logistics knowledge and experience creating new and scalable forward, middle, last-mile, and reverse logistics mechanisms.

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