Amazon

Program Manager, Omni Channel, Amazon

Posted On

April 1, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Project/Program/Product Management--Non-Tech

Apply By

April 22, 2025

Job Description

Are you customer obsessed, relentlessly focused on achieving high
standards, street-smart and analytical, strategic yet execution focused,
hungry and passionate about e-commerce, an experienced and
entrepreneurial leader with a strong work ethic? If yes, this opportunity will
appeal to you.
Amazon Seller Flex is a fulfillment solution for Fulfilled by Amazon (FBA)
selection in India. Omni Channel is a program that enables sellers to seamlessly list their selection on A.in. As a Program Manager for Stores program on Omni Channel, you will
have the exciting opportunity to help shape and deliver the growth of Omni Channel on www.amazon.in. You will develop and manage new programs,
services and tools that will make our Sellers’ operations processes more
successful, lead to a richer end to end seller experience often working
directly with sellers to understand their business needs, current gaps in the
product and program and to help them improve their overall operations and
performance.
In this role, you will work with a high-performing program management
team whose primary goal is to build and grow the Seller Flex network
across India, contributing towards creating earth’s greatest shopping
experience. You will work in a collaborative environment with the
Operations team to optimize operational and seller performance. You work
closely with sales, operations, product management and finance leaders
across the company to drive from early concepts to final launches and
growing and scaling the program. Communication skills, influencing skills,
extensive analytical and team management skills are essential for this
position. In addition, the ideal candidate should be a dynamic, high-energy
individual with proven ability to deliver results in a high-performance
environment and the ability to manage ambiguity in a high-growth
scenario. You should be professional and customer-oriented, with the ability
to meet or exceed annual goals and to manage multiple priorities and work
on various projects with different teams simultaneously with variable and
flexible schedules.
This role may require domestic travel to visit key Sellers and to participate
in kaizen events focused on reducing cost and defects in the interaction
between sellers’ products and Amazon’s operations processes. Seller Flex is
a highly visible and strategic program within Amazon. This is a chance to
work in an innovative team and participating in and leading operational
excellence while helping to create, develop, and drive solutions that lead to
a richer end to end Seller experience.
Job Responsibilities:
· Develop and implement an effective strategy for scaling up the new use
cases of stores and operations across the country
· Drive initiatives to monitor and improve seller performance to maintain
high CX bar as the network scales across India
· Monitor cost of fulfillment; benchmark across other Amazon fulfillment
channels and drive initiatives to reduce cost
· Build forecasting process for inputs and drive initiatives to meet input
goals for the SF network
· Build framework and identify initiatives to improve seller relationship
· Work cross-functionally with all stakeholders including sales, operations,
product and finance to run a cost-effective network of sellers and protect
and improve seller experience
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

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