Amazon

Support Engineer II, Payments Acceptance and Experience Tech

Posted On

May 7, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

May 27, 2025

Job Description

rekindle program
Note : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

We enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.

The team has customer focused individuals, leaders that champion and support industry-leading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We love to engage with other org's and bring in efficiencies for our future launches whether it's in our services or other org services.

We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by difficult problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

About your role

This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Ours is a rapidly growing business within Amazon, and the Support team is changing its focus to allow it to scale with the business. Amazon Support Engineers are responsible for improving our customers' experience with our products, through advanced troubleshooting and helping our global team of engineers solve our more difficult problems.

You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.

We'd love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We're looking for an engineer who can analyze and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability.
We are in the process of building our teams, and systems as part of our mission to build the best services in the world. We are excited to have you join us!

Key job responsibilities
Primary responsibilities include troubleshooting, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python and JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix

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