Amazon
ML Support Engineer II
Job Description
Amazon's Pricing Team seeks a Support Engineer to maintain platform infrastructure and assist with automation initiatives that impact millions of customers. This role combines software engineering and systems knowledge to support operational efficiency and implement customer-focused solutions. The position requires collaborating with development teams, understanding system architecture, and implementing code solutions to enhance service reliability.
Primary responsibilities include supporting and maintaining Linux environments (RHEL, CentOS, Ubuntu) and assisting with network infrastructure operations. You will help resolve complex operational issues through systematic diagnosis, implement monitoring solutions, and perform infrastructure maintenance. Working alongside development teams, you will support existing software improvements, assist in automating support processes, and maintain system documentation. Additional responsibilities include troubleshooting technical challenges and helping implement scalable solutions to ensure operational stability.
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Bachelor's degree
- Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)
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