Amazon

Support Engineer, Global Solutions & Risk Compliance (GSRC)

Posted On

June 23, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Investigation & Loss Prevention

Apply By

July 15, 2025

Job Description

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

We are seeking a highly skilled Support Engineer to provide advanced technical support for our complex software systems and applications. This role serves as an escalation point for challenging issues requiring deep technical expertise and problem-solving skills.

Key job responsibilities
Key Responsibilities:
• Serve as the primary escalation point for complex technical issues
• Investigate and resolve sophisticated problems that lower-tier support cannot address
• Collaborate with development teams to identify and implement solutions for product issues
• Create and maintain detailed technical documentation and knowledge base articles
• Participate in on-call rotations for critical support needs
• Conduct root cause analysis for significant incidents
• Develop and implement proactive measures to prevent recurring issues
• Contribute to the improvement of support processes and procedures
• Liaison between support and development teams to ensure effective communication
- 1+ years of technical support experience
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong understanding of relevant technologies and systems
- Proven track record of resolving complex technical issues
- Experience with ticketing systems and support processes
- Excellent problem-solving and analytical skills
- Strong verbal and written communication abilities
- Technical Skills:
- Advanced troubleshooting and debugging techniques
- In-depth knowledge of operating systems (Windows, Linux, macOS)
- Networking protocols and configurations
- Database management and SQL
- Scripting and automation (e.g., PowerShell, Python, Bash)
- Virtualization technologies
- Security best practices
- API integrations

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