Morgan Stanley

Mainframe Level Two Operator/Technician_Director_ Infrastructure Production Management & Reliability Engineering

Posted On

May 8, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 16, 2025

Job Description

Profile Description

We’re seeking someone to join our team as (Director) will work in the Command Center of a large, 24X7 multinational bank holding company where mainframe availability is mission critical. The role requires the judicious exercise of privileged Mainframe access and rigorous adherence to security and operational policies.

Enterprise_Technology

Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.

Mainframe Computing (MC)

Mainframe Computing Provides mainframe computing systems that offer the highest level of resiliency, security, data reliability, and operational risk reduction for financial transactional processing delivered via innovative operational practices and modern technical solutions.

Infrastructure Production Management &

Reliability Engineering

This is Director position that maintains the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations.

"Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…"

What you’ll do in the role:

Infrastructure monitoring of multi-platform and multi-lpar environment
Batch monitoring for multi-platform environment running on multiple scheduling applications.
Escalate infrastructure alerts – prod, non-prod, shadow and infra environments.
Escalate batch alerts – abends, late starting and long running batch jobs.
Critical SLA monitoring for multiple platforms
Batch SLA reporting for multiple platforms.
Email monitoring and coordination.
Teams monitoring and coordination.
Mainframe shutdown and startup – IPL’s - automation
Planning and execution of weekly maintenance scripts
Plan and execute scheduled event runbooks.
Monitor and execute Service Now requests for infrastructure and batch on multiple platforms.

What you’ll bring to the role:

At least 4+ years' relevant experience would generally be expected to find the skills required for this role.
Strong experience and knowledge of industry standard command line interface tools and hardware consoles.
Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring.
Complete familiarity with the IBM Master Console interface.
Experience with Sysview, Netmaster and OPS/MVS.
Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe.
Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.
Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods.
Perform POR (Power on Reset) via the Hardware Master Console.
Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Sysview, Netmaster) and resolve using JES commands.
Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS.
Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end-to-end environment and experience with event-based scheduling.
Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)

General Skills Required:

Strong attention to detail.
Strong English written and verbal skills (able to communicate to customers and stakeholders).
Ability to digest security, cybersecurity, and policy training documents.
Familiarity with Service-Now ticketing software.
Experience with Microsoft Teams and Zoom.
Familiarity with Windows interface and toolsets.
Experience with MS Excel, MS Word, and MS Outlook skills.
Ability to create and improve technical procedural documentation.
Knowledge and experience with high-availability environments a plus.

Preferred Skills

OPC/TWS Scheduler
Knowledge of IBM Z Mainframe and z/OS
Knowledge of OS/390 Operations
JCL and batch problem diagnostic skills
Knowledge of Data Transfer protocols –NDM, FTP
ITIL certification a plus.
Previous Financial Firm experience

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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Job Description

Profile Description

Enterprise_Technology

Mainframe Computing (MC)

Mainframe Computing Provides mainframe computing systems that offer the highest level of resiliency, security, data reliability, and operational risk reduction for financial transactional processing delivered via innovative operational practices and modern technical solutions.

Infrastructure Production Management &

Reliability Engineering

This is Director position that maintains the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations.

"Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…"

What you’ll do in the role:

Infrastructure monitoring of multi-platform and multi-lpar environment

Batch monitoring for multi-platform environment running on multiple scheduling applications.

Escalate infrastructure alerts – prod, non-prod, shadow and infra environments.

Escalate batch alerts – abends, late starting and long running batch jobs.

Critical SLA monitoring for multiple platforms

Batch SLA reporting for multiple platforms.

Email monitoring and coordination.

Teams monitoring and coordination.

Mainframe shutdown and startup – IPL’s - automation

Planning and execution of weekly maintenance scripts

Plan and execute scheduled event runbooks.

Monitor and execute Service Now requests for infrastructure and batch on multiple platforms.

What you’ll bring to the role:

At least 4+ years' relevant experience would generally be expected to find the skills required for this role.

Strong experience and knowledge of industry standard command line interface tools and hardware consoles.

Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring.

Complete familiarity with the IBM Master Console interface.

Experience with Sysview, Netmaster and OPS/MVS.

Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe.

Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete.

Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods.

Perform POR (Power on Reset) via the Hardware Master Console.

Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Sysview, Netmaster) and resolve using JES commands.

Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS.

Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end-to-end environment and experience with event-based scheduling.

Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)

General Skills Required:

Strong attention to detail.

Strong English written and verbal skills (able to communicate to customers and stakeholders).

Ability to digest security, cybersecurity, and policy training documents.

Familiarity with Service-Now ticketing software.

Experience with Microsoft Teams and Zoom.

Familiarity with Windows interface and toolsets.

Experience with MS Excel, MS Word, and MS Outlook skills.

Ability to create and improve technical procedural documentation.

Knowledge and experience with high-availability environments a plus.

Preferred Skills

OPC/TWS Scheduler

Knowledge of IBM Z Mainframe and z/OS

Knowledge of OS/390 Operations

JCL and batch problem diagnostic skills

Knowledge of Data Transfer protocols –NDM, FTP

ITIL certification a plus.

Previous Financial Firm experience

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