Oracle

Manager, CSS Global SaaS & Apps Delivery, Operations

Posted On

Jan. 26, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

July 24, 2024

Job Description

Leadership and management of delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracle's products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term.

Key job responsibilities

Set the team's vision, direction, and culture by managing individual and team performance expectations and goals.
Provide individual coaching feedback sessions and frequent one-on-ones focusing on performance, attendance adherence, and career development.
Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
Partner and communicate with stakeholders to ensure consistent employee experience.
Lead team meetings focused on performance, policy and site updates, and team-building activities.
Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to the team on performance and ongoing coaching methods in weekly performance review meetings.
Initiate and drive process improvements and proficiency in managing customer projects and resolving problems.
The capacity to remain calm and composed in challenging circumstances and communicate proficiently with internal and external clients.

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Job Description

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