Oracle
Principal Technical Analyst
Job Description
In this support and consulting role as a member of the Support organization, your focus is to deliver post-sales product functional support to the Oracle customer base, provide functional expertise and analysis on technical support service requests (SRs), assist other support analysts with functional issues, and serve as an advocate for customer needs. As a primary point of contact for customers, you are responsible for understanding, diagnosing, and replicating customer issues, identifying and creating bugs for the Development team, managing and progressing SRs to resolution, and communicating status and progress both internally and to customers.
You are expected to be a leading contributor individually and as a team member, and provide direction and mentoring to others. Work is non-routine and can be very complex, involving the application of advanced technical/business skills in your areas of specialization.
This position requires at least seven years’ experience with Oracle FCCS and/or HFM and professional/ technical support experience. A BS in Computer Science, IT, or equivalent with 3.0 GPA and a solid understanding of Oracle FCCS and/or HFM applications at a functional and technical level. Accounting skills include preparing and examining financial records and ensuring accuracy, and understanding some or all of these specific accounting responsibilities:
- Income and expenditure accounts
- Close and Reconciliation processes
- Consolidation, Eliminations/Disposals
- Ownership
- Journals
Career Level - IC4
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