Technical Analyst 3-Support for PeopleSoft Human Capital Management ( North America Payroll and Human Resources)
Last Date to Apply: Dec. 11, 2024
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Technical Analyst 3-Support for PeopleSoft Human Capital Management ( North America Payroll and Human Resources)
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
B.E./B.S. in a technical field with relevant experience required
3 to 5 years of relevant working experience with PeopleSoft HCM (In North America Payroll and Human Resources modules)
Prior experience in providing technical customer support
Solid grasp of North America Payroll and Human Resources modules
Technical experience in fix and debugging PeopleSoft issues - App Engines, Integration broker, Cobol, People code, Fluid.Looking for self driven and result oriented personnel with strong problem solving and customer support skills.
Career Level - IC3
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