Oracle

CX Service - Senior Solution Specialist

Posted On

July 3, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Dec. 30, 2024

Job Description

This role is in Oracle’s Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry best practices, and CX-related business processes or technology designs.

The role involves analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most complex customers. This requires intellectual discipline, a problem-solving aptitude, deep technology experience, interpersonal skills, creativity, and independent judgment.

BASIC QUALIFICATIONS:

6+ years of experience in Fusion Service Cloud - Complex development, support, or consulting roles
Work experience with Customer projects, Oracle Consulting, Support or Customer Success
Hands-on experience with Oracle Service Cloud products (B2C Service, Fusion Service, or Field Service) as a developer, customer, consultant, or partner
Good understanding of technical working - Groovy, VBS, VBCS, Integration, etc.
Develop a trusted relationship with key stakeholders.
Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments Ability to publish and/or contribute to the creation and sharing of best practices, white papers, training, webinars, and workshops. 15% of employee time will be allocated to these tasks
Ability to deliver compelling presentations and reports to internal executives focused on examining multiple alternatives and making clear recommendations
Experience with enterprise architectures, integration models, and technologies
BS degree or equivalent. Advanced degree(s) highly desirable

PREFERRED QUALIFICATIONS:

Strong, independent thinker with the ability to build credible relationships within Oracle and customer environments
Experience with complex implementations of Service Cloud and/or Field Service Cloud
Advanced ability to manage customer escalations (internally and externally) and negotiate a resolution Genuine passion, interest, willingness, and ability to adjust to continuously changing priorities and needs.

Career Level - IC3

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