Oracle
Product Support Supervisor
Job Description
8 to 10+ years’ total experience, 3 to 4+ experience as a Team leader
Experience in handling customer service voice process
In-depth knowledge of performance metrics
Excellent knowledge on MS Excel, PowerPoint, PowerBI
Excellent communication and leadership skills
Time-management and Decision-making skills required
Set clear goals to the team, delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Suggest and organize team building activities
Career Level - M1
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