Oracle

Technical Analyst 4-Support

Posted On

Aug. 1, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

Jan. 28, 2025

Job Description

GlobalCustomer Support – Exadata:

Job Description

We are looking to recruit a Principal Software Engineer to the established Oracle Database Exadata support team. The successful candidate will be located in India. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms. The selected candidates are expected to working partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise

Works directly with customers
Participates in weekend rotation and shifts
Participates in initiatives that improve overall product and documentation quality
Participates in product/platform testing
Drives improvements in product quality
Serves as Situation Manager on highly sensitive Customer issues
Consults with Management in directing resolution of critical Customer situations
Consults with Customers on complex use of Oracle products
Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
Creation/Review of Knowledge Articles
Contribute significantly towards the “My Oracle Support” Database communities
Analyzes work load, determines best practices and implements changes to improve productivity
Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

- Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

- Greater than 10 years of industry experience

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

- Database architecture knowledge and administration

- Experience with clustering technologies from different vendors

- Thorough understanding of the Oracle database features

- Extensive hands on interaction with large Database management systems

- Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

- Performance Tuning, Parallel query, Query tuning

- Networking

- Partitioning

- Database Security

- Enterprise Manager

- General UNIX/Linux concepts & Administration

- Managing Kernel Parameters, Partitioning and File systems

PERSONAL ATTRIBUTES

Self driven and result oriented
Strong Problem solving/analytical skills
Strong customer support and client relation skills
Effective communication (verbal & written)
Focus on relationships (internal & external)
Strong willingness to learn new things and share them with others
Influencing/negotiating
Team player
Customer focusedConfident and decisive
Enthusiasm
Flexibility
Coaching/knowledge transfer Ability
Ability to write technical Bulletins

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