Oracle
Senior Technical Analyst
Job Description
Responsibilities:
- Monitor client upgrades, identify new issues post upgrade especiall with CPU/Memory and work on improvement plan to ensure better client experience.
- To focus on increased CPU consumption post adoption of a GA release and drive the investigations and arrive at resolutions.
- Understand the release process and monitor validation partners, flag issues that can have cross client impact and work with product teams to ensure these gets resolved.
- Handle client escalation, identify areas that needs improvement and create improvement plans.
- Daily monitoring for targeted customer reliability metrices.
Skill sets
- Good analysis skill for correlation multiple data points and customer domain events
- High proficiency with SQL and database management, should be able to create complex queries based on business requirement.
- Hands on usage experience with PowerBI, tableau
- Exposure to Python is added advantage
- Exposure to having worked on global client escalations.
- Exposure to customer domains, operations and data is important.
- Excellent communication skills, with an ability to translate data into actionable insights
Career Level - IC3
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