Oracle
Technical Support Analyst - Cloud Database Performance
Job Description
As a member of a support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibilities include:
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve technical issues.
- Following standard operating procedures for proper engagement of internal and external stakeholders.
Autonomous Database
An autonomous database is a cloud database that uses machine learning to automate database tuning, security, backups, updates, and other routine management tasks traditionally performed by DBAs. Unlike a conventional database, an autonomous database performs all these tasks and more without human intervention.
Oracle Database-as-a-Service
Oracle Database-as-a-Service (DBaaS) brings the power and versatility of the Oracle Database to the cloud. As a service offering built on top of Oracle Cloud Infrastructure, it integrates award winning Oracle database technologies such as the Oracle Autonomous Database, Oracle Exadata, and Oracle Real Application Clusters (RAC) making them available to customers of all stripes both for Online Transaction Processing (OLTP) as well as Data Warehousing workloads.
References
- https://www.oracle.com/database/what-is-a-cloud-database
- https://www.oracle.com/database/autonomous-database.html
- https://www.oracle.com/database/what-is-autonomous-database.html
Educational Qualification
- A degree in a relevant field from a recognized university
- B Tech / M Tech / BE / MCA / MSc or BSc Computer science
Career Level - IC4
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