Oracle
Systems Analyst 2-IT
Job Description
Main Responsibilities
- Install, configure, and maintain Retail application environments.
- Upgrade and patch application environments and their technology stacks
- Debug issues related to application configuration and technology stacks.
- Create and maintain ad hoc productivity and automation scripts.
- Triage hardware, operating system, networking, and related issues
- Assist development and QA teams in identifying and solving application and performance issues.
- Publish and maintain documentation on web pages related to services offered.
- Operate independently and as part of a team including remote team members and multiple stakeholders.
- Provide customer support during their implementation cycle, go-live and post-go-live.
- Ready to participate in non-business hours and weekend on-call support for customers.
- Communicate with internal and external stakeholders and the global cloud support team.
Career Level - IC3
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