Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Career Level - IC4
Jobs at Bengaluru
Oracle
Senior Technical Support Analyst - …
Professional
Bengaluru, Karnataka
Last Date: Feb. 22, 2025
Amazon
Software Development Manager, Amazo…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
Oracle
Senior DevOps Engineer - Autonomous…
Professional
Bengaluru, Karnataka
Last Date: March 9, 2025
Software Engineer III, Machine Lear…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 30, 2025
Oracle
Senior Analyst SCM Techno-Functiona…
Professional
Bengaluru, Karnataka
Last Date: March 9, 2025
Oracle
Senior Consultant - Application Sup…
Professional
Bengaluru, Karnataka
Last Date: April 26, 2025
Oracle
HCM Cloud Principal Consultant
Professional
Bengaluru, Karnataka
Last Date: May 11, 2025
Oracle
Senior Software Developer
Professional
Bengaluru, Karnataka
Last Date: March 15, 2025
Oracle
Full Stack Developer-PLSQL /Java
Professional
Bengaluru, Karnataka
Last Date: July 6, 2025
Amazon
Brand Specialist
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 28, 2025
More Jobs at Oracle
Oracle
FrontEnd Senior Developer
Professional
Hyderabad, Telangana
Last Date: Feb. 23, 2025
Oracle
Cloud Native Application Developer
Professional
Bengaluru, Karnataka
Last Date: June 21, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: March 4, 2025
Oracle
Software Developer 4
Professional
Bengaluru, Karnataka
Last Date: March 12, 2025
Oracle
Support Engineer - Java
Professional
Bengaluru, Karnataka
Last Date: Jan. 31, 2025
Oracle
Applications Developer 3
Professional
Thiruvananthapuram, Kerala
Last Date: May 21, 2025
Oracle
Oracle Database Engineer - RAC
Professional
Bengaluru, Karnataka
Last Date: June 15, 2025
Actively Recruiting Companies at Bengaluru, Karnataka