Oracle

Technical Analyst 4-Support

Posted On

Dec. 5, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

June 3, 2025

Job Description

About Oracle Customer Success Services

Who better to support Oracle...than Oracle? https://mysites.oracle.com/customer-success-services/

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Customer Success Services helps them embrace the right technology to shape their future and achieve more.

When business continuity is crucial and you need mission-critical support, Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Customer Success Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.

Customer Success Services-Oracle SAAS - Fusion HCM Technical Lead

We are looking for Oracle Fusion HCM Technical Lead with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.

Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
Position is for a Support Analyst with a background in Oracle SAAS Suite of products
Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
It an opportunity to work with Cloud and On Premise customers. This work includes:
- Work directly with Customers for
  - Advising on complex use of Oracle products
  - Resolving highly complex and mission-critical issues
  - Serve as Situation Manager on highly sensitive issues
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

Must have Skills
- 8+ Years Lead Position with 12+ Years in Fusion HCM and EBS HRMS Experience
- Primary Skill Set:

HDL, Extracts, BI Publisher, Personalization, HCM Data Model

Primary Module Skill Required

1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation

Secondary Module Skill Required

1) Talent Management, 2) ORC 3) Fusion Time and Labor, 4) Fusion Benefits

Job Description

Should have 12+ years of experience in Oracle HCM Cloud implementation & support.
Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
Should have exp. in workflow configuration using BPM.
Strong technical knowledge in Oracle HCM Cloud security setup is desired.
Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
Should have excellent communication, Project/stakeholder/team management skills and experience.
Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Career Level - IC4

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