Oracle

Technical Analyst 3-Support

Posted On

Dec. 5, 2024

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

June 3, 2025

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Position requires strong communication skills to assist in analysing user requirements and understanding how customers apply application software to implement those requirements.
Must be able to:
- Understand, communicate and document complex technical issues and results.

- Apply diagnostic techniques to isolate specific scenarios to facilitate reproduction and correction of issues.

- Create and attempt alternate/experiments/approaches to help identify and/or workaround issues.

Overall 6+ years of implementation, support, consulting, or development experience (or equivalent) in enterprise business applications.

Preferred Skills include:
At least 4+ yrs of experience with one or more of Hyperion EPM products - BI+/Financial Reporting/ ARCS / EPRCS / FCM. Functional or Technical Knowledge on these applications..
Functional knowledge on Account & Finance , Planning Budgeting & Forecasting .
Administration & Development experience in PBCS & FCCS preferred.
Implementation & troubleshooting experience on FDMEE / Data Exchange (Integration) is essential.
Extensive Knowledge in RDBMS concepts, with Programming and Scripting Knowledge in Java, Python, PL/SQL , Groovy & REST API.

Project Management & Escalation Management experience is an added advantage

Knowledge on other Integration Tools will be an added advantage.
Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Tuning, Troubleshooting techniques etc).

Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning, and so on.
Good Customer service management and communication skills
Exceptional diagnostic and troubleshooting ability and skilled in using industry-standard tools and techniques.
Required to work in rotational shifts.

Experience : 6+ Years

Engineering Degree in CSE/ECE/EEE/IT or BS/BCom in Accounting or equivalent experience with enterprise accounting services, proven professional/technical experience,i.e., demonstrating an understanding of Oracle BI+/Financial Reporting/ ARCS / EPRCS / FCM. Functional or Technical Knowledge on these applications.

Career Level - IC3

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