Oracle
Senior Support Analyst
Job Description
VERY GOOD COMMUNICATION SKILLS & PHONE ETIQUETTE
3+ year of experience working for Customer support, handling minimum of 40+ calls per day
Good experience in identifying customer needs and helping customers towards resolution
Experience in working with US customer
Maintain a positive attitude and calmly respond to customer complaints
Handling escalation calls
Proven ability to adapt and work in high stress environments, as per business need
Must be willing to work in US rotational shifts
Candidates must be willing to work from office all 5 days
Team player
Career Level - IC0
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