Oracle
EPM Technical Lead
Job Description
What You’ll Do:Come and join us! Analyze functional and operational issues reported by the customer with their Oracle EPM/Hyperion environment and provide the solution or workaround on time.
- Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed.
- Provide input to help guide the development of customer solutions (pre-implementation), as well as address customer questions and concerns regarding the functionality of their Oracle EPM/Hyperion environments (post-implementation, ongoing maintenance)
- Collaborate with offshore team members and business customers globally.
- Customer Management
- Ability to understand customer urgency and sensitivity of the problem.
- Strong Verbal and Written communication skills
- Ability to speak confidently and communicate clearly with the customer.
- Strong Adherence to Process and be process champion.
- Ability to work well in a demanding customer environment and delight customers.
Career Level - IC3
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