Oracle
User Assistance Manager
Job Description
Description
Responsible for managing the activities of staff who design, develop, and maintain user assistance (such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics) for Oracle products. As the regional manager, responsible for developing strong connections with their writers’ service teams, supporting organizational priorities, and running 1-2 small-to-medium sized programs. Those programs may be cross-functional with groups such as Support, or tech-specific, such as developing AI solutions for use by the team or optimizing monthly analytics.As a centralized team developing customer-facing product documentation for Oracle Cloud Infrastructure (OCI), we need a local manager adept at cross-functional programs and relationship building. We are in a period of high-change at OCI Technical Content, so we need a change-ready leader who can bring their team along.
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