Oracle

Senior Instructor-Training

Posted On

April 5, 2024

Location

Mumbai, Maharashtra

Experience Level

Professional

Job Type

Permanent

Apply By

Oct. 2, 2024

Job Description

Education Services Job Description

Why Oracle NetSuite

Are you motivated to launch your career in a high-energy, collaborative, and dynamic environment with a leading technology company? Let's have a conversation about how you can make an immediate impact. To start, you will be surrounded by intelligent, innovative, caring people invested in our customers and the community. If you're looking to share your unique perspective and ideas at a collaborative table and help equip all types of businesses to achieve their visions, check us out.

Position Summary:

The NetSuite Education Consultant means having to work collaboratively with the customer to ensure that they have the knowledge to achieve their business objectives at the highest level of success. This is done by leading and conducting various learning opportunities:

Advising customers on learning strategies
Delivering tailored end user training sessions
Online Webinars
Upskilling Partners
Online Workshops

The role of Education Consultant is primarily focused on delivering advising sessions which are aimed to provide guidance and support to the customer by matching training needs to eLearning solutions in the learning platform, providing user adoption tools and explanations for effective organization roll out, and developing custom Learning Action Plans and strategy for proper execution of live end user training events.

The Education Consultant is also tasked to design and deliver high-quality, process-based tailored training that promotes NetSuite best practices to multiple customers in various industries. They will also deliver public webinars focused on enabling customers on beginner and/or advanced topics to provide clarity and guidance on how to maximize NetSuite processes and functions.

The Education Consultant collaborates with NetSuite Professional Services implementation teams to assess customer training needs, develop custom agendas and materials (written and eLearning tutorials), and deliver quality training to ensure optimal user adoption. Education Consultants may deliver additional services such as Train the Trainer, Pre-UAT Training, and Post Go-Live Support Training.

Training project team members, administrators and developers is also an integral part of our charter and essential to customer success. Public courses are taught using standard materials and taught using a standard demo database. Dedicated sessions may be tailored to the need of the client and may be taught using the customer environment.

The ideal candidate possesses a passion for training, has excellent communication skills, can deliver training sessions, can develop learning and reference materials, demonstrates excellent attention to detail, cares deeply about customer satisfaction, exhibits strong project management skills and embraces change.

Your Responsibilities:

As an Education Consultant, you will have the opportunity to make immediate contributions to the organization as you:

Understand the NetSuite application in all functional areas as they relate to customer learning requirements
Learn all relevant aspects of current and new product rollouts to ensure ongoing improvement of product knowledge, training and presentation skills, and technical knowledge
Lead and conduct advising sessions to provide guidance and develop strategies to match and achieve customer business needs
Deliver customer specific end-user training including Pre-UAT, Train the Trainer, End User Training, and Go Live Support based on their implementation project scope onsite and virtually
Deliver webinars and webinar series general customer base
Work in partnership with the customer to understand areas where additional support may be required to reinforce their learning needs
Recommend business best practices from a user adoption, training, and business management perspective
Partner with Customer Success Project Managers and Functional Consultants to develop and deliver user adoption and training plans for customer implementations
Incorporate learning industry best practices and techniques in daily engagements
Apply expert knowledge of the NetSuite application to solve the customers business challenge.
Create a change management and user adoption strategy
Develop customer-specific end-user training and reference materials (print and eLearning), leveraging NetSuite Universal Content Library assets
Assume full ownership for the success of multiple concurrent customer training projects and deliver on time and on budget with the flexibility to manage a changing schedule of differing complexities with ease, grace, and some management oversight.
Mentor others on delivery strategies and internal processes related to job ownership and execution of the training. Provide constructive feedback to the Mentees and provide insight on progress to Manager
Adhere to Education Services Delivery methods, processes, procedures, and policies in the development and delivery of training services
Participate in the development of new offerings and improvement to processes, providing feedback and suggestions to education program management

Preferred Qualifications:

Minimum 2 years in the technology or training delivery industry
1+ years’ experience in a functional training role with emphasis on technology and business process training development, design, and delivery
Bachelor's degree in Business Administration/Management, Finance/Economics, Psychology, Human Resource Management, Education or Liberal Arts
Understanding of common industry standards as related to ERP along with standard business practices as related to Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), Sales Force Management, (Opportunity, Proposal, Sales Orders, Forecasting, Territory Management and Quotas), Inventory Management (Purchasing and Fulfillment) as well as support (Cases Management and Territory Management). Ideally, industry experience in one or more of our industry verticals
Intelligent, motivated, and competitive with a "roll-up-the-sleeves" and "get the job done" attitude
Strong presentation, training, and group facilitation skills, familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences
Ability to drive value with customers
Excellent time management skills with the ability to juggle multiple demands and reprioritize as customer timelines shift
Highly adaptable and open to change so that one may best serve customer's needs
Excellent written and verbal English skills that can be applied to documentation development, curriculum review, delivery, and communication
The initiative, creativity, and a passion for delivering results that make a difference
Thrive on working in a fast-paced environment
Effective when working independently and in team environments
Receptive to feedback

Career Level - IC3

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