Oracle
Principal Technical Account Manager
Job Description
- The candidate must have strong troubleshooting skills on Database and Database technology products•
- Expertise in Performance issue analysis and providing resolution• Guide customer on Oracle Database Best practices•
- Good written and verbal communication skills.
- Excellent organizational and technical skills.
- Good interpersonal and multi-tasking skills
- Uses formal processes and tools to manage resources, tasks, and changes.
- Creates and maintains process workflow documents to support business needs.
- Acts as a single point of contact for project status. Maintains communication with stakeholders.
- Facilitates and leads project meetings.
- Resource planning in projects.
- Work planning and effort estimation.
- Coordination of project manager / team leader.
- Maintenance and planning of skills.
- Strategic capacity planning at portfolio level.
- Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables
- Analyzing data, including project risks, and resource allocation, tickets, apex tracker data etc.
- Provide the information of work done, work planned to Oracle as well as Client.
- Help in analysis of work done with.
- Ensure that tickets logged by users are addressed and closed post giving solutions
- Ensure that team provides the RCA as per agreement
- Follow the Oracle CSS Governance Processes & Policies and ensure we do not miss any compliance
- Prepare the Service Delivery Plan for the Engagement in line with the Contract
- Make Newsletters of work done / achievements of the teams
Personal Skills
++++++++++++
- Strong experience in service delivery and/or project management is required.
- Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
- Experience on Enterprise Customers is required
- Excellent communication / relationship building skills
- Customer focused and results oriented
- Ability to work under pressure in highly escalated situations
- Organized with strong attention to detail
- Decision making / problem solving skills
Career Level - IC4
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