Amazon
Sr. U.S. Payroll Analyst - QC, US Payroll QC
Job Description
Amazon employs more than 1M staff worldwide and our team’s goal is to pay our employees accurately and on time, with the highest customer obsession and controller-ship, at the lowest cost to Amazon. We are looking for an enthusiastic candidate to join the fast paced world of Payroll operations.
Key job responsibilities
• Audit and analyze the quality of resolved Ticket correspondence (Process and Communication)
• Analyze performance indicators, trends and develop a standard to report out to Managers.
• Manage escalations coming through different channels by engaging right stakeholders
• Support Anytime Pay process as funders
• Reporting the performance of the Analyst on a weekly and monthly basis.
• Conduct trainings for the new hires on process.
• Build training content and shadow classroom sessions related to process.
• Build quality tips and share them through Flyers
• Share weekly Huddle document and important updates with team
• If a Ticket quality Analyst identifies any incomplete information in internal SOP they also take responsibility to fix the Content by liaising with stakeholders.
• On a continual basis, identify process, procedural gaps or wastes existing within Ticket quality team and operations teams and bring it to the notice of A&G leadership to get it fixed.
• Should actively participate in JDI, Kaizen Activities, drive the OE culture within the team.
• Usage of MS Office (Excel, Power point presentation being important) to generate reports and create training contents.- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
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