Capgemini

Major Incident Management | 6 to 10 years | Pan India

Posted On

April 3, 2025

Location

Pune, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 23, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Proven experience in a major incident management role or similar position.
Familiarity with ITIL or other IT service management frameworks.
Conduct thorough root cause analysis for major incidents to prevent recurrence.
Work with relevant teams to implement corrective actions and improvements.
ITIL Foundation or other relevant certifications in incident management.

Primary Skills

Incident Identification and Assessment:

Rapidly assess and identify major incidents, classifying their impact and urgency.
Collaborate with relevant teams to gather information and understand the scope of the incident.

Secondary Skills

Incident Coordination:

Lead and coordinate cross-functional teams during the resolution of major incidents.
Prioritize and allocate resources effectively to address critical issues promptly.
Maintain a centralized incident log and track resolution progress.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

Primary Skills

Secondary Skills

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