Capgemini
Quality Process Professional
Job Description
Primary Skill
- Extensive experience of process definition and implementation covering various life cycles – Development / Maintenance / Transformation / Improvement / Innovation
- Perform service contract, SOW, scope statement reviews to gather service, quality, risk and compliance management requirements
- Building Process awareness in Engagement - Provide necessary process training , walkthrough of the processes and templates , assisting in Tools Setup
- Perform periodic audits covering process, quality assurance, compliance, metrics and risk reviews aligned with customer’s expectations
- Identify and facilitate improvement initiatives with quantified benefits r e.g. Incident reduction , FMEA effectiveness , Six Sigma Initiatives, Early Alerts etc
- Monthly reviews and reporting of performance, findings, recommendations, alerts and inferential analysis to the management
- Ensure readiness of the account project for internal and external audits
Secondary Skill
- Clear understanding of various IT industry best Standards, frameworks and models ISO 9001, ISO 20000 , CMMi, Agile , Lean & Six Sigma , ITIL, ASM , DevOps, SAFe
- Participate / Conduct focus reviews and deep dive reviews of critical projects
Skills (competencies)
Active Listening
Adaptive Thinking
Analytical Thinking
Assertiveness
Attention to Detail
Business Agility
Change Management
Conflict Management
Continuous Improvement
Decision-Making
Emotional Intelligence
Financial Control
Influencing
Innovation
Managing Difficult Conversations
Negotiation
Proactiveness
Problem Solving
Project Governance
Project Management
Project Planning
Project Reporting
Project Tracking
Relationship-Building
Risk Assessment
Risk Management
Scope Management
Stakeholder Management
Strategic Governance
Strategic Thinking
Team Management
Time Management
Unified Project Management (UPM)
Unified Service Management (USM)
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